Cancellation and Refund Policy

At TouristLimo, we understand that plans may change. We aim to provide you with clear guidelines regarding our cancellation and refund policies to ensure a smooth experience with our chauffeur car services.

1. Booking Cancellation

1.1. Cancellation Requests: If you need to cancel a reservation, please contact us as soon as possible through our provided contact methods, including our website, email, or phone number.

1.2. Cancellation Timeframes: Cancellation policies may vary depending on the type of reservation and the specific terms provided at the time of booking. Please refer to your booking confirmation for details.

1.3. No cancellation on the same day, must cancel 1 day before. No refund same day cancel

2. Refund Eligibility

2.1. Deposits: If you have made a deposit for your reservation, the refund policy for the deposit will be specified in your booking confirmation.

2.2. Advance Payments: If you have paid for the service in full in advance, the refund policy will also be outlined in your booking confirmation.

3. Refund Process

3.1. Request for Refund: To request a refund, please follow the instructions provided in your booking confirmation or contact our customer support.

3.2. Refund Timeframe: Refunds, if applicable, will be processed within a reasonable timeframe after approval. The exact timeframe may vary depending on payment methods and financial institutions.

4. No-Show and Late Cancellation Fees

4.1. No-Show: If you fail to show up for your reservation without prior notice, you may be subject to a no-show fee, which will be deducted from your payment.

4.2. Late Cancellation: Late cancellations may result in charges or fees as specified in your booking confirmation.

5. Special Circumstances

5.1. Exceptions: In exceptional circumstances, such as unforeseen service disruptions or extraordinary events, TouristLimo may waive or modify the cancellation and refund policies. Such exceptions will be communicated to affected customers as needed.

6. Contact Us

If you have questions or concerns regarding our cancellation and refund policy, please do not hesitate to contact us at [contact email/phone number].

Please note that this policy is subject to change, and the most up-to-date version will be available on our website.

By using TouristLimo’s services, you acknowledge that you have read, understood, and agreed to our cancellation and refund policy.